SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of visagine.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of visagine.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product, has two hot wind speeds. Dries clothes very quickly. It has No yellow light. Has a blue sanitizer light.
Good product. However, it is more efficient for thin fabric clothing. Since if you put thick garments to dry, they must be between two or three garments
In my apt there is no sun, so I suffered a lot in clothes that did not dry. This dryer is very good, it fits 8 hangers, so you can dry several pieces at once. I leave 120 minutes at Speed 2 and it's enough to dry the clothes (if it's a thicker piece as a bath towel, it needs more time). As all the air is concentrated near the engine, longer parts tend to get wet at the bottom, but nothing that half an hour does not solve. For me who always wore stinky clothes because they didn't dry, the experience with this product is being amazing, it's saving me too much. Is not noisy, the noise of it is quite small, the remote control works very well, the outlet model EU is 220V. You can take it on trips too because it becomes a small and compact box. Was worth every penny to me. It is not a professional/industrial dryer, but it fulfills its role well.
I was very satisfied. Very practical and the truth of good quality. At least that's how it looks.
I haven't used it yet, we just call to see how it works,
Super good, I bought it for the rainy season, it is the first time that I put it with a load of clothes, I put 2 pants, 10 shirts, 5 pairs of socks and underwear at speed 2 for 2 hours and came out almost completely dry, Except that the pants down felt a little damp but nothing very relevant, also important that I put the clothes in after spinning it, I do not put it completely wet, for a person who lives alone and in the rainy season I think it is very good, I don't know how much it will go up because it is one of the first times I use it but I don't think it will go up much.
The dryer is wonderful dry super well warms quite super recommend and great a cute loved
I did the test and it worked super well also with the remote control
The line length is a little short, but it is compact, so it is portable and I think it is good
Everything seems OK. I haven't tried it yet. Great packaging.
It fulfills its function, if it is long garments if it takes time to dry lower, to get out of an emergency it is fine :)
We received the product and used it for about 4 hours. The size of the place where the clothes are put is small, so it seems suitable to dry the towel or the degree within. The heat is hotter than you think, so you should know that in the case of a plastic hanger like in the photo, it can be bent. It seems to me. You may be reluctant to dry expensive or sparse clothes. Other than that, there has been no problem in operation yet, and it seems that the performance has complied with it.
During the Raintime, when I wash my clothes, I smell it, so I'm trying to buy a dryer. I bought it at the opportunity, but it dried well beyond my imagination. It is admirable that it dries this well in an hour.
Came well packed .... material looks good quality... since it calls, I will make an additional comment.
With 2 hours at maximum power dries most clothes. Fits some 7 8 hangers
I'm drying my towel now. But I'm a little anxious. I'm a little worried about the fire because it's a heated product. The transition is thin and the outlet plug is thin, so I buy the outlet from the diso, I cut it, replace it and write it.
This being useful here is raining a lot it dries quickly
Great satisfaction You can wear two or three things that are locked at a time during the long season. It doesn't take up much space, so I like it.
Everything is good I think it will be a great product for those who live alone in terms of space utilization. However, the power line is too short. I think there should be a multi-tap long.
I liked it a lot, sometimes it takes a little longer to dry if you get the clothes very wet even more Yes I loved🍃
it's good for home. Compact and easy to use
I liked it very much and I hope to make a lot of use of it.
Very good product I bought 2x
I bought it first and used it, so I think it's too good. This product is easy to use, so I think I will use it well. .
it was a great deal. I'm looking forward to using it.