SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of visagine.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of visagine.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ideal for this rainy season
Very good dryer, I tested using 3 not very wet T-shirts and from 1H to 2H it became very dry and good it is not noisy.
good product
Equal to the reference image
cool
Very good! Is bivolt (AC 110/AC 220).
I like the simple clothes that need to be dried in a hurry to be easy to dry. Even if it's not dry, it dries quickly ~
i like it
Very good, functional, what the fabric is very fine, but it meets the 100%
Good performance and comfortable.
I bought it, it seems that the quality is good! The packaging is good.
For anyone with doubts is bivolt. I auditioned with a pair of jeans, T-shirts, a pair of thick socks and underpants, all pieces just spun once in the machine. The T-shirts, socks and underpants dried in approximately one hours, the jeans in two and a half hours. In a time of emergency helps too much, especially on rainy days.
For the little I tested, it looks excellent. I recommend it to everyone.
above all excellent product I recommend it🙂
I only tested the operation, but the operation is good.
It is a better product than you think. To tell you the performance... If you turn one hour of thick winter man-to-man, except for the wristband and waist band. It is a well-dried level. If you wash the shirt and put it in, it will dry the dry well.
The product surprised me and a lot at various points. The amount of the product very good, dry the clothes very well. When you turn on the UV it does an excellent job, totally removing the smell of laundry that's been drying for days. I have already used the dryer and I can say. The dryer can handle a very intense use of work, the product does not super heat up. I live in the interior of the big river in the South in apartment and I guarantee, that the product works very well. It does what is promised with peace of mind. And about light consumption, it consumes exactly what it says 1 kWh, I have smart outlets at home that show consumption. You can buy without fear, I'll buy another one.
Product not yet tested, however it is the same as the one presented in the store images, it came very well packed without malfunctions.
I'm very pleased. Tested on the jacket. Drought quickly. Super business. Two winter jackets or five smaller things will enter the cover. It is possible to choose the force of the supply of warm air.
fine
It is a dress dryer that dries damp clothes or wet laundry. The dryer looks like a clothes bag, but it can be dried because of its higher size and narrow width than you think the clothes in it are limited. The clothes bag is big, but the size is smaller than expected, so it is folded and dried by a T-shirt or pants rather than outer clothing. It is a product for self-care or one-person furniture. It has less power than a dryer, but it is a similar method, so it is a big disadvantage.
The first time I opened it carefully, it's all on its own and it's fun. I can't dry the dryer. There's no place to hang it on a rainy day. It's a living room that's really less than full.
Great product! I recommend the purchase! Surprised me by the practicality.
I made the purchase because if you suck the padding and pat it dry with a dryer when it is slightly damp, the filling will survive well. It's turning it off for about a dozen seconds. At first I thought it was a failure.
It works well, but the fabric that contains the clothes looks a little weak.